FAQs

 

How can I contact asj?

You can reach us via email at asjshoponline@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

Do you ship worldwide?

Yes, we offer worldwide shipping to ensure that our innovative audio solutions are accessible to customers around the globe.

Where do you ship from?

All orders are shipped from our warehouse located in Hong Kong, allowing us to efficiently deliver our products to various international destinations.

Can I change or cancel my order?

To ensure prompt processing, any requests for changes or cancellations must be made within 12 hours of placing your order. After this period, requests will be denied. However, once you receive your order, you can initiate a return for a full refund.

What payment methods do you accept?

We accept all major credit cards, including VISA, Mastercard, and AMEX, as well as PayPal payments, providing you with a variety of secure payment options.

When will my order be processed?

All orders are processed and shipped from our warehouse. Please allow extra time for processing, especially during peak periods. You will receive a confirmation email with tracking information once your order has been shipped.